Shipping & Delivery Policy

1. Overview & Service Coverage

MAAYA ships both domestically across India and internationally to over 50 countries worldwide. We collaborate exclusively with top-tier courier networks including BlueDart, Delhivery, DTDC, DHL Express, and FedEx to ensure your sacred orders arrive safely, promptly, and with full tracking transparency.

2. Delivery Timelines & Shipping Rates

3. Domestic Shipping (India)

• Processing & Dispatch: In-stock sacred idols and artifacts are carefully inspected, blessed, and dispatched within 24 to 48 business hours of order placement.
• Delivery Window: Most metro areas (Chennai, Bengaluru, Mumbai, Delhi NCR, Hyderabad, Kolkata) receive delivery within 3 to 5 business days. Tier-2, tier-3 cities, and regional destinations are typically fulfilled within 5 to 7 business days.
• Cash on Delivery (COD): Cash on Delivery is available for domestic pin codes up to specified transaction limits. All COD orders require telephonic or WhatsApp/SMS confirmation with our dispatch desk before shipment. Refused or unreachable orders will not be dispatched.
• Packaging Standards: Domestic packages are encased in high-density customized foam contours, corner protectors, and moisture-resistant shrink wraps to preserve delicate ornamentation and hand-finished patinas.

4. International Shipping

• Global Reach: We regularly ship sacred murtis and temple-grade decor to the United States, United Kingdom, Canada, European Union, UAE, Singapore, Malaysia, Australia, and New Zealand.
• International Transit Window: Standard international transit takes between 7 and 15 business days from the date of dispatch, depending on destination airport clearance and local customs processing.
• Customs Duties, Import Taxes & Tariffs (DDU): All international consignments are shipped on a Delivered Duty Unpaid (DDU) basis. This means:
  • The product purchase price and shipping charge do NOT include foreign customs duties, import tariffs, VAT, GST, or entry inspection fees levied by the destination country's government.
  • Any local taxes, handling fees, or customs clearance charges must be paid directly by the customer to the local carrier or customs authority upon package arrival.
  • MAAYA DIVINE SOLUTIONS PRIVATE LIMITED cannot calculate or predict these fees in advance as customs regulations vary significantly by nation and deity material (brass, bronze, granite, or wood).
• Export Packaging: Heavy or intricate statuary destined for international transit is reinforced with fumigated export-grade wooden crating, internal honeycomb bracing, and shock indicators.

5. Order Tracking & Notifications

Once your sacred order is collected by the carrier:

• You will receive an automated dispatch notification via Email and SMS containing your direct AWB tracking number and carrier portal link.
• Tracking updates generally activate within 12 to 24 hours of collection from our Tamil Nadu distribution center.
• Please ensure your contact number is entered correctly during checkout to receive carrier delivery alerts and OTP prompts.

6. Delivery Delays & Force Majeure

While our fulfillment and courier partners maintain outstanding on-time delivery metrics, transit times may be delayed by events beyond our direct control, including:

• Customs inspection holding periods or international clearance backlogs;
• Severe climatic events, cyclones, floods, or seasonal transport disruptions;
• Public holidays, festival peak shipping windows (e.g., Diwali, Navaratri), or national cargo embargoes.

In case of an abnormal transit delay, our support team will actively coordinate with the courier desk to expedite clearance and keep you informed.

7. Address Accuracy & Failed Deliveries

Customers are responsible for providing complete, accurate delivery addresses including street name, landmarks, correct pin/postal code, and an active mobile number.

If a shipment is returned to our warehouse due to incomplete address details, multiple failed contact attempts by the courier, or refusal to pay destination customs duties:

• Any return shipping costs and re-dispatch freight charges incurred will be deducted before re-shipping or processing store credit.

8. Shipping Inquiries & Support

For questions regarding delivery statuses, international crating specifications, or expedited courier routing: